Common PSTrace issues
PSTrace does not start
A message appears containing the message: “Configuration system failed to initialize”
Cause: The settings file got corrupted somehow and cannot be initialized.
- Delete the following folder entirely:C:\Users\[USER NAME]\AppData\Local\PalmSens_
BV\Please note that AppData is a hidden folder.To make the AppData folder visible on Windows Vista or Windows 7, do the following:
Launch the Windows Explorer.
Click on ‘Organize’ → ‘Folder and Search Options’ → ‘View’.
Check ‘Show hidden files and folders’.
- Start PSTrace. The settings will now be generated again using default values.