Common PSTrace issues

PSTrace does not start

A message appears containing the message: “Configuration system failed to initialize”

Cause: The settings file got corrupted somehow and cannot be initialized.

Solution:

  1. Delete the following folder entirely:
    C:\Users\[USER NAME]\AppData\Local\PalmSens_BV\
     
    Please note that AppData is a hidden folder.
    To make the AppData folder visible on Windows Vista or Windows 7, do the following:
    Launch the Windows Explorer.
    Click on ‘Organize’ → ‘Folder and Search Options’ → ‘View’.
    Check ‘Show hidden files and folders’.
  2. Start PSTrace. The settings will now be generated again using default values.