My PalmSens
Menu
My PalmSens
Menu

EmStat3 and 3+ recovery

IMPORTANT:

Please use this procedure only if your EmStat3 or EmStat3+ is unresponsive, but is shown in the list with available devices in PSTrace:

Follow these steps to restore your EmStat3:

  1. Open PSTrace and go to menu: Tools >> Instrument Settings… 
    and click button “Update firmware”.
  2. Make sure the USB cable is connected and EmStat3 shows in the list next to the ‘Connect’ button.
  3. Click the ‘Connect’ button.
  4. The program will say “Could not connect properly.” Ignore this.
  5. Click the ‘Browse’ button
  6. Select a .HEX file with the signature EmStat3_firmware_v##.hex or EmStat3+_firmware_v##.hex. Where ## is the version number. For example ‘EmStat3+_firmware_v73.hex’
  7. Click the button ‘Start update firmware’.
  8. The firmware will be restored:
     
    The uploading of the firmware should take less than a minute!

If the update procedure does not start or something is still wrong:

Contact PalmSens BV by e-mail info@palmsens.com or call +31 30 2459211